Forum Discussion

FICO's avatar
FICO
Community Manager
7 years ago

Installation error

Hi,

while the setup so far worked always without any problems. Currently, one of my students get the following error:

"Could not detect any valid host IDs on this machine. Please contact the FICO Xpress support team"

The laptop has a network adapter, so there should also be a host ID available. Could there be any other reasons, why xphostid does not detect any adapter?

Thanks,

Pirmin

2 Replies

  • FICO's avatar
    FICO
    Community Manager

    Hi,

    We've very recently become aware of an issue in the xphostid tool that can cause this error when run on some non-English installations of Windows. Could you try the updated version of the xphostid tool that you can download from https://fico.box.com/s/yv1e4wwz7p8ummx8t5b4hxdry37uz47u and let us know if this helps with your issue?

    All the best,

    James.

  • FICO's avatar
    FICO
    Community Manager

    Hi,

    that solved the problem. Thanks.

    Best,

    Pirmin