Forum Discussion
Lookup of service 'Rule Service Definition1' failed.
i am using blaze 7.1 and it was running well for years. we haven't done any changes, then suddenly we are expreriencing errors as stated in below details. What could possibly cause lookup of service to fail?
2021-06-05 15:15:06,181 ERROR com.fico.bKd.batch.ProcessInvoker - Please address an issue with the rules and re-run the process. This batch of records will be skipped.
2021-06-05 15:15:06,181 ERROR com.fico.bKd.batch.ProcessInvoker - Skipped accounts are the followings: [4XXXXXXXXXX0][4XXXXXXXXX6]
2021-06-05 15:15:06,181 ERROR com.fico.bKd.batch.ProcessInvoker - There has been an issue with Blaze Advisor rules execution per below: Server 'Rule Service Definition1' on host 'sERVER1'.
Lookup of service 'Rule Service Definition1' failed.
java.lang.NullPointerException
1 Reply
Joana, This appears to be a production issue. I have raised a product support ticket for the same ( FICO Support. Case CS0469279), please reply to that email you received from FICO support, in order for our support engineers to investigate the root cause in a timely manner. If there has not been any changes made to the rules or the server environment that is running Blaze Advisor, the error may be due to bad input data that may have caused a run-time exception during rule processing. Check that the input data in the batch file is good. Provide all exception error logs to our support engineers in order for them to assist further.
Thanks.
