AnsweredAssumed Answered

Delete AppData on Workbench uninstall

Question asked by amarv on May 23, 2018
Latest reply on Jun 1, 2018 by

Please fix the FICO Workbench uninstaller so that the user settings in the AppData folder (e.g. C:\Users\MarvinW\AppData\Local\xpress-workbench) are also removed.


I observed the issue when I had to roll-back to an earlier version of Xpress and Workbench, and then Workbench was unable to open. It was incredibly difficult to troubleshoot as Workbench didn't display any error; it just didn't open. I had to go into the debug log (e.g. C:\xpressmp\workbench\debug.log) to find this cryptic error:


[0523/] range at 0xfffd3000, size 0x230 fully unreadable


[0523/] range at 0xffe49000, size 0xf84 fully unreadable

[0523/] WinHttpCrackUrl: The URL does not use a recognized protocol  (0x2ee6)


which I then found suggestions online that it this error could be from bad AppData, and fixable by deleting Xpress Workbench's AppData folder.