We have a requirement to save the RMA search results as a MS-word or PDF document.
Please suggest me how can we achieve and what are the customizations required to achive this.
And also, is there any way to show RuleFlows in RMA.
Suggest you take a look at queryResults.jsp file generated by the RMA wizard. You will have to use classes used in that file to create the model to be written to the pdf file. Pdf file will have to be generated using some external library. A quick search on google yeilded the following link, which may be useful to you.
Retrieving data ...