Yarra Valley Water dramatically reduces application processing time with FICO® Blaze Advisor® decision rules management system

Document created by Makenna.Brei Advocate on Oct 16, 2017Last modified by Makenna.Brei Advocate on Feb 22, 2018
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Yarra Valley Water: Empowering employees and pleasing customers

  • Yarra Valley Water receives 25,000 land development applications annually and sought a solution to reduce the time needed to give applicants a final decision.
  • A self-service web interface that is tied to a robust automated decision-making system significantly reduces application processing time and increases customer satisfaction.
  • Employees can easily update decision-making rules to conform to new legislation or business goals without initiating a major IT project.


Read the entire case study here.


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