Getting More Out of Discussions and Questions

Document created by wendyfreitag@fico.com on Aug 2, 2016Last modified by Makenna.Brei on Sep 1, 2017
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Use questions and discussions to ask questions or introduce new ideas to the community.

 

Here's the difference between these two content types:

Questions
A Question can help you get a quick answer to a burning question, for example, "Have you seen my red stapler?" or "How many pieces of flair are required on our uniforms?" Anyone can jump right in to answer your question in the comments.
Discussions
A Discussion can help you get feedback on your latest idea or assertion, for example, "The Accounting team needs feedback on the new expense reporting process" or "To fix or not to fix the old copier on the third floor..." These kinds of open-ended questions or ideas can encourage a good discussion in the comments. You or other users can mark any of the replies as the Decision, a Success, or for Action.

 

To start a new question or discussion, click   > Question/Discussion. (You may not see these options depending on how your community is set up). For either a question or discussion, you can attach a file or insert an image, video, or code example to better explain your question or idea to the community.

Later, if you want to transform a question or discussion into a document, you can save it as a document.

Tips & Tricks

  • If you want to keep track of unanswered questions in a space, use the Unanswered Questions widget on the space's home page. See Designing pages with widgets.
  • If someone replies to your question or discussion with useful information, it's good practice to mark their reply as either Helpful (discussions and questions) or Correct (questions only).
  • Tag discussions and questions so that others can search for and benefit from them later.

Choosing Where to Publish a Question or Discussion

When you're ready to post the question or discussion, you'll need to decide how and where to make it visible. Carefully choosing a space or social group will make the question or discussion more visible to people who follow the place where you publish it. For example, publishing a question about technical support in the IT group can ensure the question is displayed in a stream for users who follow or belong to that group. Your question will also inherit the permissions of the place where you publish it. Therefore, keep in mind that publishing in a members-only group limits participation to people who are members of the group. If you want community users to be able to search for and stumble across your question, don't publish it in a private group. On the other hand, if you need a question or discussion to be confidential, a private group could be exactly the right place. You can also choose to publish your question or discussion only to specific people.

Attachments

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