FICO Optimization Solutions for Telecommunications

Document created by on Feb 10, 2016Last modified by on Aug 2, 2016
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The battle for telecom and wireless leadership comes down to who can innovate the fastest and most cost-effectively, while optimizing customer relationships from onboarding through offering new services.


Making the right customer-level decisions – quickly – isn’t easy, however. Organizations have to choose between offers that balance risk, profitability, and lifetime value, while also ensuring consistent customer (and partner) experience through the engagement lifecycle. And of course, identifying fraud or cybersecurity threats before they happen is also critical to maintaining an edge in tight markets.


FICO offers telecom and wireless providers with analytic-powered solutions that leverage prescriptive analytics to help acquire, retain and protect customers and portfolios, while providing the automation and transparency to help ensure compliance.


FICO® Optimization Solutions for Telecommunications help businesses uplevel their capabilities, risk management and customer-centricity in the following areas:

  • New Customer Acquisition

  • Cross- and Up-sell

  • Loyalty Programs

  • Retention

  • Fraud Management

  • Returns Fraud

  • Channel Optimization

  • Resource Optimization

  • Grid Optimization

  • Collection & Recovery

  • Regulatory Compliance

  • Device Management


FICO Optimization Solutions for Telecommunications are available in the cloud or on-premises. Providers can leverage pre-packaged solutions or use FICO Optimization Modeler to develop their own, to meet their specific needs. For more information, visit