Video: FICO Collection Optimization for Toyota

Document created by toddrollin@fico.com on Dec 7, 2015Last modified by toddrollin@fico.com on Aug 10, 2016
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FICO & Toyota Financial Services | Protecting Drivers and Toyota with Optimization

 

Client:

Toyota Financial Services

 

Challenge:

Reduce auto loan delinquencies and repossessions by providing payment options that are profitable to the business and address customer preferences.

 

Solution:

A Collections Treatment Optimization solution powered by FICO® Xpress Optimization Suite and FICO® Model Builder. Results: During its first year, the CTO program helped more than 1,600 customers avoid repossession and stay in their cars, and prevented 10,000 customers from reaching a stage of delinquency that would affect their credit. The program also helped grow the lending portfolio by 9% without adding collections headcount.

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