Creating Discussions and Questions

Document created by Candida Rodriguez-Lee on Apr 10, 2014Last modified by wendyfreitag@fico.com on Aug 21, 2015
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Discussions are a quick way to get an answer to a question or feedback on an idea. You can attach a file or insert an image, video, or code example into a discussion to better explain your question or idea.

 

Discussions allow you to ask a question, seek out suggestions, state an observation or assertion to get feedback, or report a problem. Members of the community can contribute by posting replies.

 

Here you'll learn about:

Discussions Best Practices

 

If someone replies to your question with useful information, it's good practice to mark their reply as either Helpful or Correct. That way, others who have the same question can quickly see which replies are the most useful. A Helpful reply is on the right track, while a Correct reply answered your question. Correct and Helpful answers earn status points for their creators.

 

Note that the Correct Answer option can only be seen in discussions that have the Mark this discussion as a question check box selected.

 

Tag discussions so that others can search for and benefit from them later.

 

Choosing Where to Publish a Discussion

 

When you're ready to post the discussion, you'll need to decide how and where to make it visible. If posting a discussion while within an area, such as the Decision Management Platform (DMP), the discussion will automatically post to that space. If you are at the homepage level, or want to post the discussion to someplace else, you must select the Place where you wish to post the discussion.

 

To start a discussion

 

  1. Click Create > Discussion, or if you are already in a space, click Create a Discussion from the Create menu from the navigation menu.
  2. Enter a title for your discussion in the field at the top.
  3. Your discussion can be marked as a question to encourage people to answer for points. If your goal is to start a discussion but not look for a correct answer, leave the Mark this discussion as a question box unchecked.
  4. Write your discussion in the content field. You can format your text however you’d like, insert videos, images, hyperlinks, emoticons, or tables.
  5. Spellcheck your discussion or view your content in HTML by clicking the icons in the upper right corner of the content field.
  6. To attach files, click the Browse button beneath the content field and select the files you want to upload.
  7. If you clicked Create > Discussion, you’ll be prompted to choose a place to post your discussion prior to publishing.
    1. To create a private discussion and invite specific people, click the Select People radio button at the bottom of the discussion page and choose from all of the people in your community.
    2. To start your discussion in a space, simply type in the name of a place in the “In a Place” field.
  8. Add relevant tags to the Tags field so your discussion is easily searchable.
  9. Click the Post Message button to post your discussion.
  10. People can respond to your discussion by clicking the Reply button in the lower right corner of the content field.
  11. When someone responds to your discussion with an answer you deem correct or helpful, click the Correct Answer or Helpful Answer button to award points for their response.
  12. Once your discussion is posted, you can manage it using the Actions menu on the right.

 

What Are Flat and Threaded Views?

 

From your Preferences page, you can set discussion replies and content comments to display all on one level (flat) or indented hierarchically (threaded).

 

Flat views display comments and replies chronologically in the order they were received, and there is no indentation between responses. This view can be helpful if you like to see comments in the order they were made. However, it can become difficult to follow conversations between people when a discussion is longer than a few comments.

 

flat_disc_example.png

 

In a threaded view, you can see which post a person is responding to because comments and replies appear indented beneath the post to indicate embedded replies or comments. This can help you follow conversations because responses remain associated together visually.

 

threaded_disc_example.png

To set up your view style preferences, click your avatar in the upper right corner, and then Preferences. On the General Preferences tab, select your Discussion View and Comment View styles, and then click Save.

 

Locking Discussions

 

You can lock discussion threads so that no more replies are allowed.

 

If you're an administrator, place owner, or moderator, you can ensure that no one will be able to add more replies to a discussion thread. Navigate to the discussion thread and click Lock Thread.

Note: Depending on how your community is set up, you may or may not see the Lock option in the Actions menu. If you want to lock something but don't see the Lock option, ask the owner of the place where the content is posted to lock the item for you.

 

Moving Discussions and Documents

 

You can move discussions and documents from one place to another. To move a discussion or document from one place to another, navigate to the item and click Move from the Actions menu in the right sidebar. Select the new place and then confirm the move.

 

Note: Depending on how your community is set up, you may or may not see the Move option in the Actions menu. If you want to move something but don't see the Move option, ask the content's author or the owner of the place where the content is posted to move the item for you.

 

Need Help? Have Questions?

Post here to get help from support and the FICO community.

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